In order for a company to be able to retain clients and grow, it must be able to communicate well with its clients and customers. This is the very definition of customer relations. A business that does not relate, communicate and reach out to its client and which is not immediately available when its clients need it is doomed to fail.
Unemployed Professors is a web-based company that specializes in offering writing services over the internet to students across the United States and Canada. This site has been in business for nearly a decade, since 2011, which says a lot about how it treats and relates to its customers. This is the exact facet of this company that we will explore.
Ease of contact – The Contact Us Page
Every company needs to provide a way in which clients who want to voice complaints or accord compliments can do so in a free and open manner. The management of Unemployed Professors can be reached through its Contact Us tab that is located at the top right corner of the home screen.
The Contact Us screen has several items you can choose from as the subject matter of your feedback or message. As is wont of such pages, it also requests contact information of the sender so that the administrator or customer relations team can reply to the complaint.
This page is quite effective. Messages, requests and petitions are normally replied to before the elapse of 48 hours. This page can be used for a number of requests and even suggestions and one does not have to be a registered member in order to use this service.
The Unemployed Professors has a direct messaging feature that allows a member to communicate with another via direct message. This feature is only available for registered users only.
A direct messaging feature is important when it comes to keeping track of the progress on your work and making suggestions and changes on an order or paper. The messaging service on Unemployed Professors does not disappoint. Once the auction bidding process is complete and the client has selected the writer of their choice to do the work, they can maintain constant communication via this feature. It however has some limited capabilities and a client cannot initiate a conversation.
In the digital era, maintaining a digital presence is paramount. Unemployed Professors maintain a very active account on YouTube, Twitter, Reddit and Facebook. The YouTube channel posts funny clips on the regular to keep the subscribers entertained.
A similar repertoire is maintained on the remaining social media -Facebook, Reddit and Twitter. These channels may lack a bit when it comes to professional content but they are quite responsive when it comes to direct messages on the said media.
Their Reddit account holds regular question and answer sections where users can pose questions for the Unemployed Professors and receive prompt answers.
The Unemployed Professors site does not have a designated call center or line for the matter. It, however, offers various other ways such as social media and the Contact Us page that can be used to reach them.
Communication is a very key aspect in every business and while the communication at Unemployed Professors may seem wanting, it is still very effective in ensuring that clients get what they want and their needs are addressed as soon as possible.